Satisfaction Survey


SatisfactionReally ?

Over 71% of the 723 people who responded to an independent survey rated the overall performance of Willoughby City Council as ‘good’ or ‘very good’. Only 4% rated Council’s performance as ‘poor’ or ‘very poor’.

Free activities, excellent parks, outdoor spaces and art centres, are among the list of things council is doing well, with scores well above the state average, according to a residents’ survey.

Services that rated more than 80% ‘good’ or ‘very good’ were libraries, waste and recycling, maintenance of bushland areas and parks and ovals, art centres, the appearance of public spaces including the Chatswood shopping precinct, and community and cultural activities.

Services rated more than 70% (‘good’ and ‘very good’ combined) were children support services, the attractiveness of streetscapes, caring for the environment and elderly support services.

Top of the list of the ‘best things Council is doing’ were the free activities like Vivid and Emerge Festival.

What was not revealed was how the current results compare to the results from past surveys.


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